There is a moment of distinct panic that happens after a patient leaves a specialist's office. They clutch a pamphlet full of generic statistics and broad terminology, forcing them to turn to "Dr. Google" to fill in the gaps. Instead of finding clarity, they often find anxiety.
In high-pressure medical fields like oncology, where specialists in Hong Kong face a staggering 1:200 patient ratio and consultation times often average less than 20 minutes, doctors simply cannot manually provide the level of personalized follow-up every patient deserves.
Hepha AI is bridging this gap. We are moving beyond static FAQs to create an Agentic Communications Assistant—a customizable platform that empowers clinicians to build a dynamic, personalized Q&A engine for their patients.
The Problem: The "One-Size-Fits-All" Gap
Generic medical advice fails because it doesn't account for the individual. A pamphlet cannot answer, "How does my specific history of hypertension interact with this new chemotherapy drug?"
When doctors are forced to rush through consultations due to high volumes, patients are left with unaddressed concerns about side effects and treatment changes. This administrative bottleneck prevents the personalization of care that is crucial for chronic disease management.
The Care Gap
With consultation times averaging under 20 minutes and patient ratios exceeding 1:200 in specialized fields, the gap between what patients need to know and what doctors have time to explain continues to widen. This isn't a failure of medicine—it's a failure of outdated communication infrastructure.
The Solution: A Clinician-Controlled "Sandbox"
Our approach is different. We don't just unleash an LLM on a patient. Instead, we provide a secure "Sandbox" environment—specifically the Agentic Doctor Copilot—where clinicians remain the architects of the conversation.
Using our proprietary Prompt Controller and AI Prompt Codebook, doctors can fine-tune exactly how the AI interacts. This allows the clinician to:
Ingest Specific Data
Feed the system the patient's specific, up-to-date medical records and test results. The AI works with real patient data, not generic templates, ensuring every response is contextually relevant to the individual's medical history.
Set the Guardrails
Define safety protocols using our Oncology Knowledge Graph, ensuring the AI stays within approved medical boundaries. The system cannot provide advice outside the scope defined by the clinician, maintaining medical accuracy and safety.
Review Before Send
Utilize "clinician-in-the-loop" workflows where critical explanations and summaries are generated by AI but validated by the doctor before reaching the patient. This ensures medical oversight while dramatically reducing the time burden on clinicians.
Dynamic Interaction, Not Static Text
Once the "sandbox" parameters are set, the Agentic Patient Companion takes over. Instead of reading a static document, the patient can interact with a system that understands their specific context.
Personalized Visit Summaries
The AI transforms complex clinical notes into an empathetic, easy-to-understand summary of the visit. Patients receive explanations tailored to their comprehension level, using language that reduces anxiety rather than creating it.
Proactive Care Coordination
The system can anticipate questions about medication management or side effects based on the specific treatment plan uploaded by the doctor. It proactively addresses common concerns before they escalate into anxious late-night searches.
Continuous Support
Patients receive immediate, accurate answers to their anxieties without waiting days for a callback, while the doctor rests assured that the advice is grounded in their own clinical directives and validated medical knowledge.
The Outcome: Trust Through Technology
The goal of Hepha AI isn't to replace the doctor; it is to clone their expertise.
By offloading the burden of explanation and routine follow-up to a clinically-guided AI, we drastically reduce the administrative load on hospital staff. More importantly, we transform the patient experience. By replacing generic anxiety with personalized clarity, we foster a stronger, more trusting relationship between the patient and their care team.
For Clinicians
Reclaim hours previously spent on repetitive explanations and follow-up calls. The Agentic Doctor Copilot handles routine patient questions while escalating complex cases that require human judgment, allowing you to focus on what matters most—patient care.
For Patients
Replace the anxiety of generic pamphlets and unreliable internet searches with personalized, doctor-validated answers available 24/7. Understand your treatment plan, manage side effects proactively, and feel truly supported throughout your care journey.
With Hepha AI, we don't just automate communication—we personalize it, validate it, and make it trustworthy.
Technical Architecture Highlights
The Agentic Doctor Copilot represents a careful balance between AI capability and medical safety:
- Prompt Controller & AI Codebook: Proprietary frameworks that allow clinicians to precisely define AI behavior, tone, and boundaries without writing code
- Oncology Knowledge Graph: A specialized medical knowledge base ensuring all AI responses are grounded in validated clinical evidence
- Clinician-in-the-Loop Workflows: Hybrid automation where AI generates drafts but critical communications receive human validation before delivery
- Multi-Format Data Ingestion: Processes medical records, test results, and clinical notes from various hospital systems and formats
- Privacy-First Architecture: Healthcare-grade security with on-premise deployment options ensuring patient data never leaves your infrastructure
Transform Patient Communication at Your Clinic
Curious about how our Agentic Communications Assistant can integrate with your oncology center or clinic?